Please be advised that all Rivet Insurance locations are now closed to the public due to the COVID-19 pandemic. We are still committed to serving our customers and can assist via email at or over the phone. Please contact your local branch for inquiries.

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    Rivet Insurance is committed to protecting your privacy and the confidentiality of your personal information. In order to comply with privacy legislation, we have developed this Privacy Policy. Any personally identifiable information about a customer* is considered personal information (“Personal Information”) and will be treated in accordance with this Privacy Policy.


    Rivet Insurance only collects, uses and discloses Personal Information for the following purposes:

    Offering and providing insurance and financial products and services to you;
    Establishing and maintaining communications with you;
    Verifying your identity and the accuracy of your Personal Information with government agencies, industry associations, brokers or insurers;
    Analyzing and assessing risks on a prudent basis;
    Determining and facilitating your payment of fees and premiums;
    Investigating and paying claims;
    Detecting and preventing fraud or other illegal activities;
    Compiling statistics;
    Complying with the law or the request of law enforcement agencies or regulators; and
    Notifying you or allowing our affiliated companies to notify you of certain products or services offered by us, or our affiliated companies.

    In this Privacy Policy, the above list of identified purposes will be referred to as the “Identified Purposes”.


    Your knowledge and consent of Rivet Insurance’s collection, use and disclosure of your Personal Information is critical. We rely on the following actions by you as indications of your consent to our existing and future Personal Information practices:

    Your voluntary provision of Personal Information directly to Rivet Insurance or through an insurance broker or representative for the purpose of acquiring an insurance contract or financial service or product (including information previously provided to Rivet Insurance).
    Your express consent or acknowledgement contained within a written, verbal or electronic application process;
    Your consent solicited by Rivet Insurance (or our agent) for a specified purpose;
    Your receipt of this Privacy Policy, until you notify Rivet Insurance of a withdrawal of consent; or
    Your consent given through your authorized representative such as a legal guardian, agent or holder of a power of attorney.
    Subject to certain legal or contractual restrictions and reasonable notice, you may withdraw this consent at any time. Rivet Insurance will inform you of the consequences of withdrawing your consent. In some cases, refusing to provide certain Personal Information or withdrawing consent for Rivet Insurance to collect, use or disclose your Personal Information could mean that we cannot provide you with insurance coverage or other requested products, services or information. If you wish to withdraw your consent to be notified of marketing initiatives, please call us at 1-705-753-0130.


    Rivet Insurance will maintain your Personal Information as accurate, complete and up-to-date as is necessary for the Identified Purposes.


    Rivet Insurance will protect your Personal Information by security safeguards appropriate to the sensitivity of the information. Safeguards will vary depending on the sensitivity, format, location and storage of the Personal Information.


    Rivet Insurance is responsible for all Personal Information under its control and has designated a Privacy Officer who is accountable to our Board of Directors for Rivet Insurance’s compliance with this Privacy Policy.

    A copy of this Privacy Policy (and any future updates) can be obtained from our website at . If you have any questions about this Privacy Policy or your Personal Information, please call us at 1-705-753-0130. When you call us, we may confirm your identity by asking you to confirm certain Personal Information and you may be directed to send us certain requests in writing.


    Rivet Insurance will only collect, use or disclose Personal Information that is necessary for the Identified Purposes or as required by law. If we require Personal Information for any other purpose, you will be notified of the new purpose, and subject to your consent, that new purpose will become an Identified Purpose. Rivet Insurance will only collect Personal Information by fair and lawful means. We will retain Personal Information only as long as necessary for the fulfillment of the Identified Purposes.


    If you are not satisfied with Rivet Insurance’s response to a privacy related inquiry or complaint, you may contact the Office of the Privacy Commissioner of Canada during business hours at 1-800-282-1376 or at