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  • FAQ

    Frequently Asked Questions

    Insurers use a pool of many premiums to pay for the home, auto and business losses of Canadians unfortunate enough to experience a loss. You are covered for losses outlined in your contract only, not for predictable events.

    Insurance is a way of managing risks. When you buy insurance, you transfer the cost of a potential loss to the insurance company in exchange for a fee, known as the premium. Insurance companies invest the funds securely, so it can grow, and pay out when there’s a claim.

    Insurance helps you:

    • Own a home, because mortgage lenders need to know your home is protected
    • Drive vehicles, because few people could afford the repairs, health care costs and legal expenses associated with collisions and injuries without coverage
    • Run a small business or family farm by managing the risks of ownership
    • Take vacations without worrying about flight cancellations or other potential issues

    Yes, as long as he/she has your permission to drive the vehicle, has a valid driver’s licence and has not been specifically excluded from driving the vehicle. However, all licensed drivers in your household must be listed on your policy—regardless of how often they use your vehicle.


    This is not the same as a “no fault accident” but they are related. In Ontario, the “no-fault insurance system” simply means that if you are injured or your vehicle is damaged in an accident (regardless of which driver caused it) you only have to contact your own insurance company. You don’t have to go to court and determine fault first in order to have your claim paid.

    This “No fault system” gets your claim settled conveniently, and means you don’t have to seek compensation from the other driver or their insurance company.


    If you own or drive a vehicle in Canada, you must be insured. Different provinces have different requirements, but the four mandatory elements of auto insurance are:

    1. Liability – if you cause an accident and someone sues you
    2. Accident benefits – if you or someone in your vehicle is hurt in an accident
    3. Direct compensation – property damage (Ontario only)- if your vehicle gets damaged (and it’s determined you’re not at-fault or only partly at-fault)
    4. Uninsured motorist if you’re in an accident with an uninsured or hit-and-run driver

    While the government doesn’t require you to purchase home insurance, your mortgage-holder probably will – at least enough to cover its share of ownership. There are various kinds of home insurance that cover general and specific kinds of damage to your home, and you should research your options carefully. You can also buy specialized insurance to cover a condominium, home business, or other kind of property or valuables found in your home.

    Home insurance also includes liability coverage for people who are hurt on your property.

    Most people would be surprised at the value of their personal property if they were to add it up and have to replace it all immediately. Think about your furniture, clothing, electronic equipment-then try to put a price tag to it all. Also, if you’ve purchased items on credit and they are stolen or destroyed by fire, you could still have to make the payments.

    Tenants insurance also includes liability insurance for damage the tenants or their guests cause to the building, for injuries in the rented home, etc.

    A deductible is your share of the amount that needs to be paid to cover the repair or replacement of your covered property before your insurance pays the rest.

    Just call 1-877-474-4430 if you suffer a covered loss.  24 hours a day.


    In order of importance, these are the things people said matter to them:

    1. Cost– No additional cost to use a broker.
    2. Ease– Brokers have access to more than one insurance company.
    3. Speed– Very efficient in getting information right.
    4. Peace of mind that everything is covered.
    5. Security of personal data.